Question

Guys, the support web is pretty cool. Is there any kind of plugin (similar to the blog plugin that lets us create blogs on the fly) that can be installed to generate the support web? Or do we have to create one on our own?

Environment

-- TWikiGuest - 13 Dec 2007

Answer

TWiki's Support web is just a "web", without any special code. So yes, if you want a support web on your own installation, you'd have to create your own. But of course you can pick the interesting topics, like for example AskedQuestions, copy the "source code" to your TWiki, and adapt it to your needs.

If you feel something like the Support web should be packaged as an application, please add it to the section "Wanted Applications" in Codev.TWikiApplication. Maybe someone already has done it, and I'm just unable to find where...

-- HaraldJoerg - 13 Dec 2007

The EngineRoom lists all topics you need.

-- PeterThoeny - 13 Dec 2007

Hey guys, thanks a ton for answering. I found out about the comment plugin. With just %COMMENT%, we are able to do a lot

How can the status drop down be added to a topic like you have here?

-- TWikiGuest - 14 Dec 2007

Guest - take a look at TWikiForms - it is a fairly large topic, but read around a bit, tinker, and you'll probably find that using nifty little form-based utilities is an easy thing to do. You need to create a form topic, mark it in your preferences as an attachable form, and then attach it to a useful topic.

On packaging the support web, then I've been looking around with the same thought in mind. I added the entry under Wanted Applications, and looked around to see how much is involved in actually trying to do it. Looks like formally bundling up TWikiApplications is still undergoing some discussion though.

-- RasmusPraestholm - 14 Dec 2007

The status dropdown box in the support web is just another customization of the comment plugin, confirming the observation that with %COMMENT% many things are possible.

In support web topics, the comment reads:

%<nop>COMMENT{type="supportquery"}%

The supportquery type is defined in CommentPlugin's customization area, UserCommentsTemplate. For sake of simplicity, let me simply copy the cookbook section from the engine room:

• • The CommentPlugin wants to use a Support web specific template. Place the UserCommentsTemplate PROMPT:supportquery template and OUTPUT:supportquery template into your own TWiki.CommentPluginTemplate.

-- HaraldJoerg - 14 Dec 2007

That's awesome Thanks a lot guys. I will look into it. During free time, I will also try to package the support app (similar to blog plugin & make it available in Codev.

-- TWikiGuest - 17 Dec 2007

Thanks for offering to package it. If you do, please create an AddOnPackage in the Plugins web. See AddOnPackageHowTo.

-- PeterThoeny - 18 Dec 2007

Change status to: AskedQuestions AssignedQuestions AnsweredQuestions ClosedUnanswered