I'm looking at setting up a system for tracking bugs and support issues like what is done here with forms. I'd be interested to hear what people think of the current system... if it was to be done again from scratch, what things would be different? Any additions or subtractions to the form? What about unique ID's for each request (like what is done at SourceForge). If anyone has any ideas for enhancement it would be great to know.

-- DougMoll - 06 Dec 2002

My Work has been using a TWiki forms system for tracking bugs for almost a year now, and we are in the process of using it for a Support database too. The whole system uses only TwikiTemplates and a createTopic script that generates a unique number (creating a Topic with a Prefix and a number). The biggest drawback is the lack of nice search and reporting facilities (I could do with an SQL like query of metadata), but this is a gradual enhancement area.

new pages are created using a URL like the one below (this one is from memory - i'll check it when i go to work tomorrow)

* http://twiki/twiki/bin/createCall/Support?topicprefix=Call&templatetopic=Templates.CallTemplate&templateform=Templates.CallTemplate

this then results in a Topic called Support.Call234 with the approriate layout that facilitates querying

-- SvenDowideit - 07 Dec 2002