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Form Definition for the Support web

Name: Type: Size: Values: Tooltip message:
SupportStatus select 1 Select one..., AskedQuestions, AssignedQuestions, AnsweredQuestions, ClosedUnanswered Classify a topic

Related Topic: WebPreferences, WebTopicEditTemplate, TWikiForms

-- MikeMannix - 21 Nov 2001

Removed AssignedQuestionTo field since it is hardly ever used.

-- PeterThoeny - 14 Oct 2004

Added a bunch of tickboxes so that users can categorise their own topics. Ideally it would be a dynamic list, but at least this gravitates questions towards core concepts.

This should help people interested in particular issues to answer them.

-- MartinCleaver - 16 Oct 2004

Good idea to categorize the questions.

Suggestion: Ask for the category in the support form togther with the other questions, where it is more likely to get filled in. Remove the form field here and add a new table row named Category to the Environment table. This can be done with a URLPARAM for each category.

-- PeterThoeny - 19 Oct 2004

I agree they are more likely to fill it in up front, but, how is this not metadata?

-- MartinCleaver - 19 Oct 2004

OK, I added a multiple selector to the support question form, converted the Environment table in the template into an EditTablePlugin, and removed the support categories field from the web form.

This works OK, but could be improved with some code enhancements:

  • CHange the multiple select into checkboxes.
  • The last row of the Environment EditTablePlugin is of type checkbox. The definition of possible values is duplicated into each support question. It would be nicer to define it just once. The Plugin allows an include of the format, but unfortunately not yet for the definition of an individual cell.

-- PeterThoeny - 20 Oct 2004

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Topic revision: r12 - 2004-10-20 - PeterThoeny
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