Question

I am creating a form and combining elements from the FormPlugin and the SendEmail Plugin. When I send a form that has more than about 80 characters of comments, the message times out. Sometimes it dumps me back to the form, and sometimes I get a generic "Cannot view webpage" error. In the apache logs, sometimes I get nothing, and sometimes I get:

sendmail: femail_put: line length exceeded 
[Mon Oct 20 11:48:04 2008] [error] [client ###.###.###.###] malformed header from script. Bad header=or.pm%20line%20379%0A%09eval%2: /htdocs/bin/sendemail.pl 

Please advise. Thanks in advance.

Environment

-- JamieBenjamin - 20 Oct 2008

Answer

If you answer a question - or have a question you asked answered by someone - please remember to edit the page and set the status to answered. The status is in a drop-down list below the edit box.

From IRC: See here and here.

-- OliverKrueger - 20 Oct 2008

Update: I set the plugin DEBUG = 1 and received the following output:

| 22 Oct 2008 - 18:46:02 | errorStatus=1
| 22 Oct 2008 - 18:46:02 | _finishSendEmail errorStatus=1;
| 22 Oct 2008 - 18:46:04 | _handleSendEmailTag; errorStatus=1

Here is the code for the form:

---++Customer Feedback Survey
<script type="text/javascript">
function refresh_form() {
onLoad="{document.mailForm.reset();"
}
</script>
%STARTFORM{
name="mailForm"
action="%SCRIPTURL{sendemail}%/%WEB%/%TOPIC%"
method="POST"
enctype="application/x-www-form-urlencoded"
}%
%FORMELEMENT{
name="To"
type="hidden"
title="To:"
default="me@mmyemail.com"
}%
%FORMELEMENT{
name="Subject"
type="hidden"
default="%INCLUDINGTOPIC% Feedback Survey"
}%
*Please complete the following sentences with the response that most accurately reflects your experience:*
%FORMELEMENT{
name="Screenshots"
type="radio"
title="The screenshots and graphics were __________."
options="1=Very Helpful, 2=Somewhat Helpful, 3=Not Helpful"
validate="nonempty"
mandatory="on"
fieldformat="$e <br />"
hint="Please select one response."
}%
%FORMELEMENT{
name="Explanations"
type="radio"
title="The explanations were __________."
options="1=Very Helpful, 2=Somewhat Helpful, 3=Not Helpful"
validate="nonempty"
mandatory="on"
fieldformat="$e <br />"
hint="Please select one response."
}%
%FORMELEMENT{
name="Found_It"
type="radio"
title="I __________ find the information I was looking for."
options="1=Did, 2=Did not"
validate="nonempty"
mandatory="on"
fieldformat="$e <br />"
hint="Please select one response."
}%
%FORMELEMENT{
name="Overall"
type="radio"
title="Overall, this manual was __________."
options="1=Very Helpful, 2=Somewhat Helpful, 3=Not Helpful"
validate="nonempty"
mandatory="on"
fieldformat="$e <br />"
hint="Please select one response."
}%
%FORMELEMENT{
name="Comments"
title="Questions or Comments:"
type="textarea"
rows="5"
cols="80"
}%
Please let us know who you are, so we can respond to your comments (optional):
%FORMELEMENT{
name="Name"
type="text"
title="Name (First and Last):"
}%
%FORMELEMENT{
name="Email"
type="text"
title="E-mail Address:"
}%
%FORMELEMENT{
name="Company"
type="text"
title="Company:"
}%
%FORMELEMENT{
name="body"
type="textarea"
rows="20"
cols="80"
cssclass="twikiHidden"
default="Screenshots: $Screenshots
Explanations: $Explanations
Overall: $Overall
Found It: $Found_It
Comments: $Comments
Name: $Name
E-mail: $Email
Company: $Company
Completed By: %WIKINAME%"
}%
%FORMELEMENT{
type="submit"
buttonlabel="Submit Survey"
}%
%ENDFORM%
%SENDEMAIL{feedbackSuccess="Feedback sent. Thank you very much!" feedbackError="Could not send your message, please contact us." }%

%RED%*%ENDCOLOR% These fields are required.

<blockquote>
%MAKETEXT{"If you have any questions about this survey, send an e-mail to [_1]." args="<a href='mailto:%WIKIWEBMASTER%?subject=%TOPIC% Question'>%WIKIWEBMASTER%</a>"}%
</blockquote>

-- JamieBenjamin - 22 Oct 2008

More from the error log:

| 22 Oct 2008 - 20:16:14 | sendEmail start
| 22 Oct 2008 - 20:16:14 | sendEmail query=CGI=HASH(0x80d6527c)
| 22 Oct 2008 - 20:16:14 | sendEmail -- [[mailto:to=wiki@mydomain.com][to=wiki@mydomain.com]]
| 22 Oct 2008 - 20:16:14 | sendEmail -- [[mailto:from=wikiweb@mydomain.com][from=wikiweb@mydomain.com]]
| 22 Oct 2008 - 20:16:14 | sendEmail -- subject=ManualSurvey Feedback Survey
| 22 Oct 2008 - 20:16:14 | sendEmail -- body=Screenshots: 2
Explanations: 3
Overall: 1
Found It: 2
Comments: 1234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890
Name: 
E-mail: 
Company: 
Completed By: JamieBenjamin
| 22 Oct 2008 - 20:16:14 | mail message=From: wikiweb@mydomain.net
To: [[mailto:me@myemail.com][me@myemail.com]]
CC: 
Subject: ManualSurvey Feedback Survey
Screenshots: 2
Explanations: 3
Overall: 1
Found It: 2
Comments: 1234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890
Name: 
E-mail: 
Company: 
Completed By: JamieBenjamin
| 22 Oct 2008 - 20:16:48 | errorStatus=2
| 22 Oct 2008 - 20:16:48 | _finishSendEmail errorStatus=2;

sendmail: femail_put: line length exceeded 

It might be worth trying out Net::SMTP to send out mails, instead of relying on the sendmail program.

-- OlivierRaginel - 23 Oct 2008

I've tried your code on my TWiki installation and it works just fine, even with very long comments.

• SendEmailPlugin (1.2.2, $Rev: 17666 (17 okt 2008) $): Allows to send e-mail through an e-mail form
• FormPlugin (1.2, $Rev: 16490 (08 Mar 2008) $): Lets you create simple and advanced web forms
• This site is running TWiki version TWiki-4.2.3, Wed, 06 Aug 2008, build 17396, Plugin API version 1.2

-- OlivierRaginel - 24 Oct 2008

We have determined on our end that this problem is caused by a bug in the FormPlugin that is imposing a maximum line length on the message. If someone could correct this bug, we would appreciate it. In the meantime, we will have to find a way to create the forms we need by hand.

-- JamieBenjamin - 03 Nov 2008

Closing this after more than 30 days of inactivity. Please feel free to re-open if needed.

-- PeterThoeny - 02 Jan 2009

Make sure to file a bug report: TWikibug:FormPlugin.

-- PeterThoeny - 02 Jan 2009