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Feature Proposal: User Mail list for support

Motivation

As nice as twiki is for evolving documents, it doesn't seem to be great at getting new questions in front of people who just did the same thing and have the answer.

Description and Documentation

Could twiki have a user support mail list like many other projects do? Twiki pages don't seem quite right for discussions or question/response and IRC isn't quite right either.

Examples

Impact

WhatDoesItAffect: Documentation, Install, Performance

Implementation

-- Contributors: LesMikesell - 15 Feb 2008

Discussion

I agree. I frequently use and contribute to mail lists on scripting, InDesign, and various other software and prepress topics. I have learned a great deal from them and have been able to contribute a great deal as I have learned. Such a forum would be a great addition to TWiki, providing a conversational method of communicating and allowing for both quicker responses and responses from a greater number of TWiki users.

-- DavidWolfe - 16 Feb 2008

I have often thought this myself. I'm not good at going through a website, checking which pages have been updated to see where the new contributions are. I tend to forget to check for updates, while a mailing list ends up in my INBOX and therefore needs no extra effort.

However, one of the things TWiki boasts, is that it takes communication away from email and into the wiki. No more 'where is that email', 'oh yeah, i saw some email about that'. True, the same could be said now: 'where is that Codev topic', as there are so many topics.

Sure, there is a lot of room for improvement on Codev and the way discussions are handled. This was mentioned on the TWikiCommunitySummit2008Q1 too, and recently TWikiOrgRenewalWorks was created.

Having said that, I would be more involved in providing support if this was on a mailing list. Right now, i help people out on irc but i rarely ever visit the Support web, it's just not my way of doing this stuff. I can try, but i now that after a week i'll fail to go back to the Support web to check my 'tickets'. It's awkward.

So i would say: yes! Let's have a support mailing list. It would get me more involved with providing support.

-- KoenMartens - 16 Feb 2008

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Topic revision: r3 - 2008-02-16 - KoenMartens
 
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